Cookie Policy

Our cookie policy

This page summarizes how ComCart® Srl uses the information that is collected during the use of the site (hereinafter also referred to as “ComCart® site”), with the utmost attention to the protection of personal data. During normal use of the site and its features, you may be asked to provide certain information by which you may be identified. ComCart® Srl undertakes to use such data in accordance with what is described in this document. Any changes to the cookie usage policy will be promptly made public by updating this page. It is possible for all users to check for any changes by visiting it from time to time.

Cookies are small portions of code (text files) containing information that websites store on the device being used for browsing and can result in the transmission of information between site and device. During normal operation, thanks to cookies, the site remembers actions and preferences set by users (e.g., login, language, shopping cart fill-in, and other page display settings) so that they do not need to be re-entered on a subsequent visit or when navigating from one page to another. Cookies may also provide information to other sites, operating on behalf of ComCart® Srl or privately, in accordance with their respective Privacy Policies.

You can decide for yourself, by changing your browser settings, to receive a warning each time a cookie is sent or to inhibit the use of some or all cookies. By disabling cookies, however, some of our services may not function properly and you will not be able to access many features designed to optimize your browsing experience, including the use of the Shopping Cart. To disable or enable specific cookies, you can follow the guides provided by the developers of individual browsers: for Google Chrome click here – for Mozilla Firefox click here – for Microsoft Internet Explorer, click here. For other browsers, see the instructions of the respective developers. For more information on managing or disabling cookies in browsers, you can consult

What data we collect

During the browsing and shopping experience, the website uses various types of cookies, with different functions. Some cookies are strictly necessary to store sessions and subsequent visits, while others allow us to improve the performance of the site. During purchases and Account registration, the following personal information, knowingly disclosed by users, may also be collected:

  • first and last name
  • contact information, including email addresses
  • demographic information such as zip code, preferences and interests
  • other information relevant to market surveys and offers

For a detailed overview, you can refer to the List of Cookies used on the site.

What we do with the information we collect

Some of the information collected is useful in order to provide a better browsing experience for users. In particular, cookies are useful for the following reasons:

  • Data processing for internal and statistical use.
  • Data processing to improve our products and consumer services.
  • Possible use for promotional purposes, where relevant, to send periodic offers, newsletters, special promotions or other email communications that may be deemed of interest to you.
  • Possible use for market research via email, telephone or fax. The information we collect may be used to personalize the site experience based on the user’s interests.

Data Security

ComCart® Srl takes great care to ensure that information provided by users is stored and managed securely. In order to prevent unauthorized access or decryption, we have put in place appropriate computer, electronic and managerial procedures designed to safeguard and secure the information we collect online.

Links to other websites

The website may contain links to other sites of general interest. You should be aware that once you use the links to leave this site, we have no control over the sites you subsequently visit. For this reason, we cannot be held responsible in any way for the data protection and privacy of any information you may provide by visiting such sites and that such sites do not fall in any way within the scope of what is described in this privacy statement. It is always advisable that, once you leave this site, you consult that site’s use of cookies and privacy policy.

How to limit and control the use of cookies

Most web browsers automatically accept cookies, but you can always change your browser settings to decline the use of certain cookies. You should be aware that this may make some features of the website unusable. Each user also has the option to choose whether to restrict access to the online collection and use of their personal information in the following ways:

when you are asked to fill out a form, you can check if there is an option to inhibit the use of any information collected for marketing purposes;
even if you have previously agreed to allow the use of your information for direct marketing actions, you can always change your mind at any time by requesting a change in writing or by sending an email to:

ComCart® Srl does not sell to third parties, distribute or give to third parties the personal information collected in its databases, except for those cases where users have expressed their consent or there is no official request from the authorities.
If you believe that any information about you is incorrect or incomplete, please send us an email indicating which data to correct, using the above address. We will act promptly to correct the data.

List of cookies we use

This table summarizes the necessary and functionality cookies that are used by the site and what kind of information they collect.
Cookie Name – Description

  • woocommerce_cart_hash – Performs association between the user and their cart
  • woocommerce_items_in_cart – Records user cart history information and current status of products in the cart.
  • wp_woocommerce_session_ – Records user preferences for store view and language.
  • CATEGORY_INFO – Records category info data on the page, which allows faster site view.
  • COMPARE – Stores items that the user adds to their comparison list.
  • CURRENCY – Manages the user’s preferred currency
  • CUSTOMER – Registers in encrypted form a user ID in the store.
  • CUSTOMER_AUTH – Records whether or not the user is logged in at a given time.
  • CUSTOMER_INFO – Records in encrypted form the Customer group to which the user belongs.
  • CUSTOMER_SEGMENT_IDS – Records the ID segment to which a given user belongs.
  • EXTERNAL_NO_CACHE – Records a flag indicating whether or not caching has been disabled.
  • FRONTEND – Registers a unique session ID for each user on the server.
  • GUEST-VIEW – Remembers whether or not users can edit orders as guests.
  • LAST_CATEGORY – Records the most recent category visited by the user.
  • LAST_PRODUCT – Records the last product viewed by the user.
  • NEWMESSAGE – Indicates whether a new message has been received.
  • NO_CACHE – Indicates whether or not the cache can be used.
  • PERSISTENT_SHOPPING_CART – Records user cart history information and the current status of products in the cart.
  • POLL – Records the IDs of all polls for which you have recently voted.
  • POLLN – Records information regarding which polls the user has participated in.
  • RECENTLYCOMPARED – Records items that have been recently compared by the user.
  • STF – Records product information emailed to friends.
  • STORE – Records the user’s preferences for store view and language.
  • USER_ALLOWED_SAVE_COOKIE – Records whether the user has accepted the use of cookies.
  • VIEWED_PRODUCT_IDS – Records the user’s recently viewed products.
  • WISHLIST – Records in encrypted form the products added to the Wishlist by the user.
  • WISHLIST_CNT – Records the number of items in the user’s Wishlist.

Performance Cookies

During the browsing experience, third-party companies also make use of specific cookies through this site, collecting data, including IP addresses of accesses, with the following purposes:

  • to provide ComCart® Srl with statistics on browsing data
  • analyze how users use the site
  • compile reports on site activity
  • track the number of anonymous users
  • to ensure the security of shopping carts and transactions.

Third-party cookies

Services provided by Hotjar – use cookies to collect information anonymously, including standard internet log information and details about behavioral patterns during user visits. This allows developers of a site to provide solutions to improve the browsing experience, identify preferences, diagnose technical problems, analyze trends on a website. “feedback polls”: manages questionnaires and polls on the functioning of the site – “surveys”: manages questionnaires for site customers – “heatmaps”: manages interaction maps, to check areas of interest – “video recording”: manages video recording of interface behavior, anonymously – “incoming feedback”: allows site visitors to leave “visual” ratings on the site itself by sharing a rating and possible comment. For more information you can visit the privacy policy of the service.

Services provided by Formismo™ – analytical and performance cookies: allow us to recognize and estimate the number of visitors to the site and to assess how visitors move around our website during normal use. This kind of service helps us to improve the way our site works, for example, by ensuring that users easily find what they are looking for and to personalize our content for individual users by remembering their preferences (for example: choice of language or region). For more information you can visit the service’s privacy policy.

By using this website without inhibiting the use of cookies, you therefore also consent to the processing of data by third-party companies in the manner and for the purposes stated above.